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Returns Policy
You have 14 days from receipt of your order to submit your return request. Please ensure that your return request has been submitted before the end of the 14 day window. If you have any questions or concerns, please email us on orders@hirschstraps.com.
Return Eligibility
- Item must be unused, in original packaging, with all tags attached.
- Please ensure that watch straps have not been mounted to a watch or fastened up.
- Gift cards and gift-wrap services are non-returnable.
Partial Refunds
- Products not in original condition or missing parts.
- Any straps that have been tried on or mounted to a watch.
- Items returned after the 14-day window.
How Refunds Are Processed
- We email you once your return is received and inspected.
- Approved refunds are credited to your original payment method within a few working days.
Haven’t seen the refund yet?
• Re-check your bank or card account.
• Contact your card issuer or bank (processing times vary).
• Still no refund? Email us at orders@hirschstraps.com.
Sale Items
Sale items are refunded or exchanged at the sale price, not full RRP.
Exchanges
We are only able to process exchanges for UK and USA orders. Any customers wanting an exchange outside of these territories will need to return your items for a refund and purchase the correct ones in place of the returned order.
Return Shipping Addresses
UK & International :
WO – Returns, 23-25 Pier Street, Aberystwyth, SY23 2LN, United Kingdom
USA Orders Dispatched from USA :
HS by WO Returns, 141 Wayland Avenue, Providence, RI 02906, USA
Customs Declarations
The return shipping label options available through our returns portal will ensure that the relevant customs information has been provided to the carrier so that your returned order arrives with us hassle free.
Return-Shipping Costs
- Customer pays return postage (non-refundable) unless the item is faulty or we sent the wrong product.
- For faulty/incorrect items, you will have a shipping label provided to you via the returns portal.
- All returns will be shipped back with tracked services.
Need Help?
Our support team is happy to assist: orders@hirschstraps.com