We know how important it is to receive your order when you expect it, especially if you have ordered something for a specific occasion. That is why we do our utmost to get your goods to you as soon as possible. We aim to send all orders out the same day (if ordered before 1pm) or the very next working day.
Track Your Order
Should a problem occur with your order, which it rarely does, we will contact you regarding it and work out a solution with yourselves.
Do you deliver to PO Boxes?
Yes, we can deliver to PO Boxes using Royal Mail's International Signed For Service
Will I be charged Customs and Import charges?
It is a possibility. Any customs or import duties are charged once the parcel reaches its destination country. These charges will need to be paid by you, the recipient or the package. Unfortunately, we do not have any control over any of these charges and we will not be able to tell you what you are likely to be charged as customs policies differ significantly from country to country. Contacting your local customs office for advice will give you a better idea of what you might be charged, should you be charged at all.
What if I am not there to sign for my package?
If you are out when the delivery is attempted then the delivery personal will leave a calling card with instruction of how to retrieve your package. This might be from a neighbor or usually it is from a local post office.
My Order has exceeded the estimated delivery time, where is it?
You will be given a tracking number once your order is dispatched and that tracking number will give you the most recent update on your orders location. The tracking number can be found in the dispatch email you would have been sent. If the tracking information is stalled at one update, it could mean it is delayed. This delay could be due to pending customs and import charges or an attempted delivery being made but no calling card left. It is rare for an order we send out to go missing but sadly, it can happen. If you need us to assist you in locating your delayed delivery then please do not hesitate to contact us. We are able to contact the shipping company direct and get a better idea of where your order is. We will try our utmost to locate your order. Please understand that a missing order is just as frustrating for us as it is for you and we can only apologize if this does happen.
We value your opinion and would love to hear from you if you think that we can improve our services to you.
Please do not hesitate to email us at firstname.lastname@example.org