We want to make returning an order with us as easy as possible. All you will need to do is download the returns form, print it off, fill it out then return it back to us with the items you would like to return.
Our policy lasts 14 days from receipt of the order. If 14 days have gone by since you have received your order and you have not been in contact, unfortunately we can’t offer you a refund or exchange. Please contact us on firstname.lastname@example.org if you require help.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Returned sale items remain the same value as when purchased. You cannot return a sale item to be refunded for the the full RRP.
Exchanges (if applicable)
We will happily process a product exchange for your order as we know errors can sometimes be made when placing an order for watch straps. Please print off the Returns Form and fill our all of the relevant information and return it to the address provided in the form.
To return your product, you should mail your product to: WatchObsession - Returns Department, Unit 11.3.1 Cefn Llan Science Park, Llanbadarn Fawr, Aberystwyth, Ceredigion, SY23 3AH, UK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.